Yes of course! Your return must be received by Genuine Caps withing 30 days of purchase. The returned item(s) must be in its original condition and unworn.
Contact us before returning at contact@genuinecaps.com
Yes of course! Your return must be received by Genuine Caps within 30 days of purchase. The returned item(s) must have its original tags attached, unworn and in new condition.
First we apologize for this error on our part, as you know mistakes happen. Please take a picture of your order invoice (paper copy) as well as the item(s) you received. We want to look into who packed this for you. We will then send you the correct item (s) or refund if out of stock. It is very important to let us know what item or items you need. Email this information to contact@genuinecaps.com, thanks!
Email contact@genuinecaps.com with your order # and what you would like to do. We can change or cancel your order as long as your order has not shipped out of our warehouse.
After placing an order, you can view the order status 24 hours a day by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.
If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 3 hours, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately.
Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.
We will re-ship your order to either the same or new address. We will not issue a refund on your order we can only re-ship it. This is after the customer contacts USPS about their package.
Sometimes credit cards will not work due to the customer moving to a new address that does not match up with old address where he or she had the bank or credit card. You can always use PayPal.
The transaction you see is not a charge, it is pending and will drop back into your balance in 24 hours. Please make sure you are entering your zip code correctly. Feel free to contact customer service if you have further questions.