Help Center

All orders are shipped next day.

Orders placed on Friday and over weekend ship on Monday.

You can track your with your shippiing confirmation email or on the USPS website.

Expedited shipping takes 3-5 days to deliver.

Priority shipping takes 2 days to deliver in most locations.

We USPS for shipping packages. 

The tracking typically takes about 24 HRS from the time the order has been shipped to update on the website.

If your tracking number has not been updated within 3 days please feel free to contact our customer service :

Email: Contact@genuinecaps.com

Facebook Messenger : https://www.messenger.com/t/genuinecaps

Yes of course! Your return must be received by Genuine Caps withing 30 days of purchase. The returned item(s) must be in its original condition and unworn.

Contact us before returning at contact@genuinecaps.com

Yes of course! Your return must be received by Genuine Caps within 30 days of purchase. The returned item(s) must have its original tags attached, unworn and in new condition. 

Contact Us > contact@genuinecaps.com

You will be responsible for the postage fee.

First we apologize for this error on our part, as you know mistakes happen. Please take a picture of your order invoice (paper copy) as well as the item(s) you received. We want to look into who packed this for you. We will then send you the correct item (s) or refund if out of stock. It is very important to let us know what item or items you need. Email this information to contact@genuinecaps.com, thanks!

Email contact@genuinecaps.com with your order # and what you would like to do. We can change or cancel your order as long as your order has not shipped out of our warehouse.

After placing an order, you can view the order status 24 hours a day by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.

If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 3 hours, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately.

Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!

If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.

We will re-ship your order to either the same or new address. We will not issue a refund on your order we can only re-ship it. This is after the customer contacts USPS about their package.

Call USPS:1 (800) 275-8777

Please have your tracking # ready.

We accept PayPal, Visa, Discover, MasterCard, Apple Pay, Cirrus and Maestro.

Sometimes credit cards will not work due to the customer moving to a new address that does not match up with old address where he or she had the bank or credit card. You can always use PayPal.

The transaction you see is not a charge, it is pending and will drop back into your balance in 24 hours. Please make sure you are entering your zip code correctly. Feel free to contact customer service if you have further questions.

Allow 1-3 business days for refunds to post back to your payment method.

Customers are not allowed to double up on already discounted items.

Customer Service can be reached by Email: Contact@genuinecaps.com 

Facebook Messenger : https://www.messenger.com/t/genuinecaps  

please remember to add your order # (if applicable), name, phone # and brief description of issue.

We are open Monday-Friday 9AM-6PM CST (not open on weekends).

We will be closed in observance of the below holidays:

• New Year’s Day 

• Martin Luther King’s Birthday 

• Presidents’ Day 

• Memorial Day 

• Independence Day 

• Labor Day 

• Thanksgiving Day 

• The Day After Thanksgiving Day 

• Christmas Day

Please note: Packages are shipped out on business days. The above Holidays are considered non-business days.