Help Center

Frequently Asked Questions

Shipping Methods/Shipping Time:

1. How long does my order take to ship?

2. Where can I track my order?

3. How long does my order take to deliver?

4. What shipping carriers do you use?

5. How come my order has not moved in the last couple days since I last ordered?

5. Tracking number has not been updated.


1. Can I return my order?

2. Can I do an exchange?

4. What do I do if I received the wrong item?

Order Status:

1. How do I change or cancel my order?

2. What is the status of my order?

3. What could cause dealy in my order shipping out to me?

4. What happens if my package says it's delivered but I have not received it?

General Questions:

1. What forms of payment do you accept?

2. Why won't my credit card work at checkout?

3. Why was I charged but my order did not go through?

4. How long does it take for me to receive my refund?

5. Why can't I apply my discount promo code to my order?

6. How do I contact customer support?